How I Helped My Client Come Off Suspension and Turn Her Agency Around in 90 Days

Two years ago, I got a call I’ll never forget.

On the other end of the line was one of my clients—panicked, overwhelmed, and unsure of what to do next. She had just received a letter from the Department of Mental Health (DMH) notifying her that her agency was being placed on suspension.

That meant her agency could no longer bill for services—a complete operational freeze—until all cited deficiencies from a prior certification review were corrected.

While we had worked together off and on for about a year, she had never committed to ongoing support. I offered quarterly reviews and retainer services to help her build a system that would keep her agency in compliance, but she had opted for a more reactive approach.

This time, she needed more than a quick fix—she needed full-on rescue.

The Reality: A Long List of Deficiencies

When I arrived at her office, we got straight to work. Her agency had been cited for multiple issues, including:

• Incomplete personnel training records

• Disorganized and insufficient client documentation

• Lack of structured program documentation

• Health and safety concerns across several sites

Together, we created a strategic correction plan. For three full days, I sat down with her team, reviewed every file, and gave clear, actionable instructions for getting back on track.

The Turnaround: Results in Real Time

In just one week, we had corrected and submitted documentation addressing all citations.

Two weeks later, we received a letter from DMH:✅ The suspension had been officially lifted.

DMH followed up with a secondary review and was satisfied with the improvements. What my client thought would take months was resolved in a matter of weeks—because she finally had support, structure, and a plan.

She immediately brought me on retainer, and for the next 4 months, I visited her agency weekly. Each visit focused on a critical area: health and safety, client files, personnel records, and service provision. Together, we built systems—not just one-time fixes.

The Outcome: Real Change in 90 Days

By day 90, her agency looked nothing like it did three months earlier. Documentation was organized. Staff were trained and supported. Services were aligned with expectations.

The biggest shift? Consistency.This same agency had been cited for similar issues year after year. But without a sustainable system, it always reverted to chaos. This time, that cycle was broken.

Today, I still work closely with this agency—and they haven’t had a certification review like that since.

The Takeaway: Don’t Wait Until Crisis Hits

I share this story not just to highlight a win, but to emphasize a truth I see far too often:

Compliance doesn’t start when you receive a suspension notice. It starts with proactive support, ongoing reviews, and systems that work.

If you're unsure where your agency stands—or if you've received a Findings Report and need help creating a Correction Plan—I’m here to help.

🔗 Book a Free Consultation Today using this link: https://linsightconsulting.hbportal.co/public/67d06e2edd79de002e5ff1dc

With Love & Insight,

La’Shon

Founder, L Insight Consulting